Terms and conditions, Information, VBDCK | A brewery. A beer. A unique stay. All Belgian.

Terms and conditions

Company details
Verbeeck-Back-De Cock Brewery bvba
VBDCK Brewery
Antwerpse Steenweg 12, 9140 Tielrode
Tel: 0474575878
VAT number: BE0647517956
RPR Dendermonde

Article 1: General provisions
The e-commerce website of Verbeeck-Back-De Cock Brewery, a private limited company with its registered office at Antwerpse Steenweg 12, 9140 Tielrode, VAT BE 0647517956, RPR Dendermonde, (hereinafter to be referred to as 'VBDCK') offers the possibility to its clients to purchase products online from its webshop.

The current General Conditions ("Conditions") apply to each order that is placed by a visitor of this e-commerce website (“Customer”). When placing an order through the webshop of VBDCK Customer must explicitly accept these Conditions, as a result of which he agrees with the applicability of these Conditions, with the exclusion of all other conditions. Additional conditions of Customer are excluded, except when they have been accepted by VBDCK in advance, in writing and explicitly.

Article 2: Price
All mentioned prices are stated in euros, always including VAT for deliveries within the EU and all other taxes to be paid by Customer, however excluding shipment costs. If the price is wrong or if the shipment costs are incorrect, you will be informed as soon as possible. In the above-mentioned cases you can cancel your order free of charge. Deliveries outside the European Union may result in taxes which must be paid by the receiver.
It will be mentioned separately if delivery, reservation or administrative costs are charged.
The statement of price solely refers to the items as described verbatim. The accompanying photos are intended decoratively and may contain elements which are not included in the price.

Article 3: Offer
Despite the fact that the online catalogue and the e-commerce website have been composed with the greatest possible care, it is nonetheless possible that the offered information is incomplete, contains material errors, or is not up-to-date. Apparent mistakes or errors in the offer do not bind VBDCK. VBDCK is only obliged to observe an obligation of means with regard to the correctness and completeness of the offered information. VBDCK will not be liable in any case whatsoever in the event of manifest material, typesetting or printing errors.

When Customer has specific questions, for example about the delivery period or method of delivery, we would like to ask Customer to contact us in advance.

The offer applies as long as the stocks are not exhausted and can always be changed or withdrawn by VBDCK. VBDCK cannot be held liable for the non-availability of a product. If an offer has a limited term of validity or is made under certain conditions, this will be stated explicitly in the offer.

Article 4: Online purchases
Orders can be placed from the age of 18 or older. The order process includes the following steps:
1. Select your product and add it to the shopping cart. You will always see how much free places are still available in your box. This is an indication and certainly not an obligation to purchase a full box.

2. Go to Pay and check your order

3. Enter the delivery address;

4. Enter the invoice address together with the required payment method;

5. Select the delivery method;

7. You will be asked to accept these General Conditions;

8. You will have an opportunity to view a summary of your order;

9. You will be referred to the payment page of our payment partner ‘Icepay B.V.’, where the payment will be carried out according to the method selected by you;

10. You will receive a confirmation of payment and be referred again to our webshop.

After placing an order you will receive an email from VBDCK in which the receipt of the order is confirmed. If you pay with a credit card, you will also receive an email with the status of your payment. As soon the items are sent, you will also receive a notification (the "Shipping Notification E-mail"). Hereby you will also receive a clear track&trace code, so that you can follow the order. All orders depend on possible stock fluctuations. We will inform you in case of an unexpected stock failure and reserve the right to cancel the reservation for an order.

Customer can choose between the following payment methods:

·       Bancontact

·       Paypal

·       iDEAL

·       Mastercard

·       Visa

·       Maestro

VBDCK is entitled to refuse an order because of a serious breach by Customer with regard to orders involving Customer.

Article 5: Delivery and implementation of the agreement
Items ordered through this webshop will be delivered in Belgium and the Netherlands. If you live in another country and would like to place an order, please contact us by sending an email to nomonks@vbdck.be.

The delivery will always be carried out by our partner PostNL.

Products will only be delivered in the countries for which the website allows the delivery. The delivery will take place subject to what is possible within the time stated in the individual order confirmation. A possible delay will in no case be a reason for compensation. Incorrectly provided delivery addresses are the responsibility of Customer and may result in extra costs which can be claimed from Customer.

Almost all items will be sent from VBDCK. When your order is not delivered on time, you can always contact us through nomonks@vbdck.be, stating your client number or order number. If we do not manage to send your order within 30 days after the order confirmation mail due to exceptional circumstances, you can cancel this order free of charge and repayment will be guaranteed.

The shipment will be carried out by a professional courier. A signature is always required when receiving the items. You accept that a shipment may be delivered to a person different than Customer-applicant, if this person in question is present at the address stated by you. When no person is present when the delivery takes place, you will receive a notification about this. An attempt will automatically be made again on the following working day. Then you can also select a different day of delivery or a delivery to a collection point. After two failed deliveries the package will automatically be sent to a collection point in your neighbourhood.

Unless agreed otherwise or explicitly stipulated otherwise, the items will be delivered to the place of residence of Customer within 30 days after receipt of the order.

When you receive the items, you must inspect them at once. When you are of the opinion that the delivery is not in conformity with the application, you must inform us about the problem within 24 hours, stating your order number, by sending an email to the following email address: nomonks@vbdck.be.

The risk of loss or damage will be transferred to Customer from the moment he/she (or a third party designated by him, who is not the transporter) has physically gained the possession of the items. However, the risk is already transferred to Customer with the delivery to the transporter, that it to say, when the transporter of Customer has been assigned to transport the items and this choice has not been offered by VBDCK.

Products are only delivered in the countries for which the website allows the delivery. Special rules:
◦PO Box addresses and military APO addresses are not accepted.
◦Saturday delivery is only possible in Belgium and the Netherlands. For the other countries the delivery takes place between Monday and Friday, excluding holidays.

Article 6: Retention of title
The delivered items will remain the exclusive property of VBDCK until the moment of full payment by Customer.   
If necessary, Customer will be obliged to mention the retention of title of VBDCK to third parties, for example to everyone who could seize the not fully paid items.

Article 7: Revocation right
Remote sales
The consumer is entitled to inform the seller that he will renounce the purchase, without payment of a fine and without stating a motive, within 14 calendar days from the day following the delivery.

In the event the consumer invokes this possibility, he/she must return the items at his/her own risk and costs to VBDCK. Items which have been specifically designed for Customer and/or which may decay soon will not be taken back and Customer cannot invoke the withdrawal clause for this.

Returned items will only be accepted by VBDCK on the condition that you have not used the items.

For a return shipment you must observe the following procedure:
Step 1: Contact us through our email address nomonks@vbdck.beand state your order number. We will send you our return instructions by email. The return costs, which we mention in this email, must be paid by you.

Step 2: Pack the items before you return them (only return non-used items, in original packaging and completely with original labels, accessories, user instructions, and guarantee). The original package also prevents damage when the items are returned.

Step 3: Print the return label and stick it on the box/boxes. The received label will contain all information to let the return shipment proceed well (your data, our delivery address, the courier’s name).

Step 4: If you have any questions after step 3, do not hesitate to contact us. If you do not have any questions, the items must be returned to us within 7 days.

Step 5: When we receive the items in a good condition, you will be repaid within 30 days. If we receive the items incomplete or damage, we will inform you.

Only items that have been purchased online at www.vbdck.be can be returned. For all other return shipments you must contact the shop where you purchased the items.

Article 8: Guarantee
By virtue of the law of 21 September 2004 regarding the protection of consumers when selling consumption goods, the consumer has statutory rights. This statutory guarantee applies from the date of delivery to the first owner. Each commercial guarantee will not affect these rights.

In order to invoke the guarantee, Customer must submit a receipt. Customers are advised to keep the original package of the items.

For items that were purchased online and which were delivered to the home of Customer, Customer must contact the VBDCK customer service and return the item to VBDCK at his/her expense.

When a defect is established, Customer must inform VBDCK as soon as possible. All defects must have been reported by Customer in any case within a period of 2 months after establishing the defect. After this period all entitlements to repair or replacement will cease.

The (commercial and/or statutory) guarantee never applies to defects resulting from accidents, negligence, crashes, use of items contrary to the purpose for which they were designed, non-observance of user instructions or manuals, adaptations or changes to items, rough use, poor maintenance, or all other abnormal or incorrect kinds of use.

Defects that manifest themselves after a period of 6 months following the date of purchase or if applicable, following the date of delivery, will not be regarded to be hidden defects, except in case of evidence to the contrary by Customer.

VBDCK is not responsible for an interrupted availability of or access to the Site, failures depending on the computer system, viruses or other inconvenience which may occur by using this Site (including, but not restricted to 'lost earnings').

Article 9: Customer service
The customer service of VBDCK can be contacted by phoning +32 474 57 58 78, by sending an email to nomonks@vbdck.be or by sending a letter by post to the following address: Antwerpse Steenweg 12, 9140 Tielrode. Any complaints can be sent to the customer service.

Article 10: Sanctions for non-payment
Without prejudice to the exercise of other rights of VBDCK, Customer will have to pay an interest of 10% per year on the non-paid amount by operation of law in case of non-payment or late payment from the date of the breach of contract and without demand. Moreover, Customer will have to pay a fixed compensation of 10% of the amount in question by operation of law and without demand, with a minimum of 25 euros for each invoice.

Without prejudice to the aforementioned, VBDCK reserves the right to reclaim items that have not been paid (in full).

Article 11: Privacy
The responsible party for processing, Verbeeck-Back-De Cock Brewery, respects the Belgian Act of 8 December 1992 with regard to the protection of a person’s private life when processing personal data.

The personal data stated by you will only be used for the following purposes: implementing the concluded agreement, processing the order, sending newsletters, adverting and/or marketing purposes.

You are entitled by law to inspect and possibly correct your personal data. On the condition that you send a proof of identity (copy identity card), you can receive the written statement of your personal data free of charge through a written, dated and signed application to: Verbeeck-Back-De Cock Brewery, Antwerpse Steenweg 12  9140 Tielrode or by sending an email to nomonks@vbdck.be. If necessary, you can also request to have the data corrected that are incorrect, incomplete or not relevant.

When your data are used for direct marketing, you can protest against the use of your data for direct marketing free of charge. For this purpose you can always write to Verbeeck-Back-De Cock Brewery, Antwerpse Steenweg 12  9140 Tielrode or send an email to nomonks@vbdck.be.

We will treat your data as confidential information and not pass them on, hire or sell them to third parties.

Customers are responsible themselves for keeping their log-in details and the use of their password confidential. Your password will be saved in coded form. This means that VBDCK has no access to your password. 

VBDCK keeps (anonymous) visitor’s statistics online to see which pages of the internet site are visited and to what extent.

If you have any questions about this privacy statement, you can contact us by sending an email to  nomonks@vbdck.be.

Article 12: Use of cookies
When visiting the website 'cookies' may be placed on the hard disk of your computer. A cookie is a text file which is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify persons, a cookie can only identify a machine.

The VBDCK webshop makes use of ‘First party cookies’, which are technical cookies that are used by the visited site itself with the aim to let the site function optimally. When you visit a site and complete certain settings, the website will for example remember that you already accepted an age check.

You can set your internet browser in such a way that cookies are not accepted, that you will receive a warning when a cookie is installed or that these cookies will be deleted from your hard disk afterwards.  You can do this through the settings of your browser (through the help function). Remember that certain graphic elements may not be shown correctly, or that you will not be able to use certain applications.

By making use of our website you agree with our use of cookies.

Article 13: Impairment validity - non-relinquishment
If a provision of these Conditions is declared to be invalid, unlawful or void, this will not affect the validity, lawfulness and applicability of the other provisions in any what whatsoever.

Whenever VBDCK fails to enforce one of the rights listed in these Conditions, or fails to exercise any right in this respect, this will never be regarded as a relinquishment of such a provision and will never affect the validity of these rights.

Article 14: Change conditions
These Conditions will be supplemented by other conditions to which explicit references will be made and by the general conditions of sale of VBDCK. In case of any conflict, the current Conditions appendices will prevail.

Article 15: Intellectual property law
Information, including all editorial material, informative texts, photos, illustrations, drawings and other graphic material, names, logos, trademarks and other brands, are owned by VBDCK or by its contract partners and are protected by copyright law, database law, trademark law or other intellectual property laws. The information must only be used for your personal, non-commercial use. You hereby state that you agree to not reproduce, share or pass on the information to third parties, whether or not with a profit motive, without prior explicit written permission by VBDCK. Nothing that is mentioned on this site may be interpreted as giving an explicit or implicit licence to use any intellectual property law of VBDCK or of a third party.

Article 16: Evidence
Customer accepts that electronic communications and back-ups may serve as evidence.

Article 17: Applicable law – Disputes
Belgian law will apply, with the exception of the provisions of international private law regarding applicable law.

The courts of the place of residence of Consumer are competent in the event of legal disputes.

since we mainly sell alcoholic products, we know about the consequences of alcohol consumption and abuse. we therefore advise you to consume our products in a well-considered way and in very limited quantities. we hereby obviously follow national and international laws. by placing an order, you therefore also agree with the fact that you are responsible yourself for the ways in which you consume your order, with its accompanying consequences.

Hold on. Are you of legal age?

Click responsibly.